Get ready to call
Florida Agency for Health Care Administration
Fee-for-Service Non-Emergency Transportation
What you get
Non-emergency rides to medically necessary care covered by Medicaid. Ask whether requests are open.
- Who starts it
- You, by phone
- How it’s sent
- A phone call
- Your time
- A phone call
- Last checked
- Aug 27, 2026
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What to sayShort is fine. They will ask for what they need.
Hi, my name is [your name]. My child is being treated for cancer at [hospital]. I’m calling about Fee-for-Service Non-Emergency Transportation from Florida Agency for Health Care Administration. We’re hoping for non-emergency rides to medically necessary care covered by Medicaid. [child’s name] was diagnosed on [diagnosis date]. What do you need from me, and what happens next?
Copying is the only thing this page does with your text. Nothing is saved.Have by the phone
- Your child’s diagnosis and the date.
- The hospital’s name and your social worker’s name.
What they’ll send next
- Record the trip confirmation and use the published ride-assistance line for a late, missing, or changed ride.
After the call
Keep the ride confirmation and broker assistance number; call the Medicaid Helpline if the child's managed-care status or correct vendor is unclear. If you have not heard back in two weeks, write and ask whether it arrived.