Get ready to call
Kentucky Department for Medicaid Services
Non-Emergency Medical Transportation
What you get
Rides to covered medical care when you have no other free transportation. Ask whether requests are open.
- Who starts it
- You, by phone
- How it’s sent
- A phone call
- Your time
- A phone call
- Last checked
- Aug 27, 2026
Before you start, check you fit
- Routine rides generally need 72 hours' notice.
- Hospital-caseworker referral is required.
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What to sayShort is fine. They will ask for what they need.
Hi, my name is [your name]. My child is being treated for cancer at [hospital]. I’m calling about Non-Emergency Medical Transportation from Kentucky Department for Medicaid Services. We’re hoping for rides to covered medical care when you have no other free transportation. [child’s name] was diagnosed on [diagnosis date]. What do you need from me, and what happens next?
Copying is the only thing this page does with your text. Nothing is saved.Have by the phone
- Your child’s diagnosis and the date.
- The hospital’s name and your social worker’s name.
What they’ll send next
- Keep the confirmation and follow the agency or plan instructions for any verification request.
After the call
Keep the confirmation and respond through the agency or plan channel. If you have not heard back in two weeks, write and ask whether it arrived.