Get ready to call
New York State Public Service Commission
HEFPA Elderly, Blind, or Disabled Protections
What you get
Extra contact, payment arrangements, and delayed utility shutoff procedures for households with additional needs. Ask whether requests are open.
- Who starts it
- You, by phone
- How it’s sent
- A phone call
- Your time
- A phone call
- Last checked
- Aug 27, 2026
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What to sayShort is fine. They will ask for what they need.
Hi, my name is [your name]. My child is being treated for cancer at [hospital]. I’m calling about HEFPA Elderly, Blind, or Disabled Protections from New York State Public Service Commission. We’re hoping for extra contact, payment arrangements, and delayed utility shutoff procedures for households with additional needs. [child’s name] was diagnosed on [diagnosis date]. What do you need from me, and what happens next?
Copying is the only thing this page does with your text. Nothing is saved.Have by the phone
- Your child’s diagnosis and the date.
- The hospital’s name and your social worker’s name.
What they’ll send next
- Ask the utility to confirm the protection is coded.
After the call
Keep the representative name and date of confirmation. If you have not heard back in two weeks, write and ask whether it arrived.