Get ready to apply
New York State Public Service Commission
Shared-Meter Complaint Assistance
What you get
Help investigating whether your meter is charging you for electricity used outside your home. Ask whether requests are open.
- Who starts it
- You
- How it’s sent
- Email to ocs.shared.meter@dps.ny.gov
- Your time
- About 30 minutes
- Last checked
- Aug 27, 2026
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What their form asksA preview, so you can gather things first. Fill it in on their site.
Open the application PDF ↗ Checked Aug 27, 2026Send it by email to ocs.shared.meter@dps.ny.gov.
What the form asks for
Shared Meter Complaint formDo you have an existing 6-Digit DPS Case #If Yes, DPS Case #OWNER / TENANT / THIRD PARTYFirst Name; Last Name; Shared Meter Address; Apartment/Unit #; City; State; Zip Code; PhoneContact First Name; Last Name; Business Name; Mailing Address; City; State; Zip Code; PhoneUtility Name (Choose 1 - complete a separate form for each utility)Utility Account NumberAre you disputing the Utility’s determination that a shared meter existsExplain why the shared-meter determination was wrong or what correction evidence appliesAre you disputing the amount of shared usage (kWh or ccf)Explain why the shared-usage estimate is too low or too highSelect billing issues or requested remedyExplain the billing issue, requested relief, prior agreement attempts/response, or extension reasonHave ready
- Utility written determination or billing letter starting the 45-day period.
- Relevant bills, inspection results, trade reports, deed/lease, authorization, or other attachments.
After you send
Confirm timely receipt and retain the packet. If you have not heard back in two weeks, write and ask whether it arrived.