Written by a parent, not a doctor. Nothing here is medical advice.

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New York State Public Service Commission

Utility Complaint Investigation and Appeals

What you get

Help investigating utility billing or service complaints, including urgent shutoff problems and appeals. Ask whether requests are open.

Who starts it
You
How it’s sent
Online, on their website
Your time
About 15 minutes
Last checked
Aug 27, 2026

  1. What their form asksA preview, so you can gather things first. Fill it in on their site.

    Open their application ↗ Checked Aug 27, 2026

    What the form asks for

    DPS complaint preparation
    Contact Information: name, address, phones, emailService Type; Utility; utility contact; home or businessAccount number as it appears on your billDate, utility employee name, and detailed summary of prior utility contactWhat is the problem you are experiencingWhat resolution are you seekingWhat resolution did they offer to youDisputed Amount; Disputed Amount Explanation

    Have ready

    • Relevant bills, notices, correspondence, decisions, and attachments under 15 MB.

After you send

Keep confirmation, pay undisputed charges, and request escalation if unresolved. If you have not heard back in two weeks, write and ask whether it arrived.

Full record, as published