Get ready to call
Ohio Department of Medicaid
Medicaid Non-Emergency Transportation Assistance
What you get
Medical rides, wheelchair vans, transit passes, fuel or mileage help, and approved travel-expense reimbursement, including an accompanying parent or guardian. Open now.
- Who starts it
- You, by phone
- How it’s sent
- A phone call to 1-800-324-8680
- Your time
- A phone call
- Last checked
- Aug 28, 2026
Before you start, check you fit
- Advance approval is important for mileage or expense reimbursement.
- Your child must be Medicaid-eligible at the time of the trip and the health service must be covered.
- A county may limit out-of-area assistance to the nearest location offering the covered service unless another documented consideration applies.
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What to sayShort is fine. They will ask for what they need.
Hi, my name is [your name]. My child is being treated for cancer at [hospital]. I’m calling about Medicaid Non-Emergency Transportation Assistance from Ohio Department of Medicaid. We’re hoping for medical rides, wheelchair vans, transit passes, fuel or mileage help, and approved travel-expense reimbursement, including an accompanying parent or guardian. [child’s name] was diagnosed on [diagnosis date]. What do you need from me, and what happens next?
Copying is the only thing this page does with your text. Nothing is saved.1-800-324-8680Call the Ohio Medicaid Member Hotline for help identifying the correct plan or county channel. The current guide lists each managed-care plan's trip-scheduling number.
Phone number and hours ↗ Checked Aug 28, 2026Have by the phone
- Your child’s diagnosis and the date.
- The hospital’s name and your social worker’s name.
What they’ll send next
- Keep the confirmation and follow the agency or plan instructions for any verification request.
After the call
Keep the confirmation and respond through the agency or plan channel. If you have not heard back in two weeks, write and ask whether it arrived.