Alaska program
A case manager through Alaska Medicaid (Comagine Health)
A case manager through Alaska Medicaid can help coordinate care, travel and treatment outside Alaska.
What it is
A case manager through Alaska Medicaid can help coordinate care, travel and treatment outside Alaska.
It can be exhausting to keep track of several offices while your child is in treatment. A Medicaid case manager can help with care approvals, travel and out-of-state agreements. Cancer is on the service's list of conditions.
Eligibility rules
- The service is for Alaska Medicaid members. Cancer is a named qualifying condition.
What you get
- A person to help follow up care approvals and travel.
- Help checking any billing agreement needed for treatment outside Alaska.
What the help includes
- Comagine Health coordinates the case under contract to Alaska Medicaid, with no charge to the family.
If you decide to apply
- Ask the oncology social worker for a referral, or ask Comagine Health about case management for a child with cancer.
- Have your child’s Medicaid details and the name of the receiving hospital ready.
Comagine Health, under contract to Alaska Medicaid — 888-578-2547 · Official page ↗
After you ask
- An assigned case manager gives you a named contact and direct number.
- A social worker can follow up an unresolved referral. The Alaska State Ombudsman takes complaints about state services at 907-269-5290.
- Comagine Health provides Alaska Medicaid case management. The state lists 888-578-2547; Comagine lists 888-240-0437 for case management. The referring team can confirm the intake line and request acknowledgment, a named contact and an expected assignment date. Urgent treatment or discharge needs can be included in that request.
Good to know
A referral, care approval, travel booking and any hospital billing agreement are separate steps. A case manager can help coordinate them.
Other details
- Case-management referral, travel authorization and a hospital billing agreement are different steps. A referral does not by itself approve care, a flight or payment.
Official sources
“Could a Medicaid case manager help us keep track of travel and care approvals? What would they handle, and would you help with a referral if that would make things easier?”
Why I’m asking: I want one person who can help us follow up the different parts of our child's care.
More background and detailed requirements
Additional program information and published rules
Who does what
The three parts, side by side. The agency decides; nobody on this page does.
You
Ask for it by name and keep the case manager's direct number.
Your social worker
The oncology social worker refers; the case manager coordinates.
The care team
Nothing beyond the referral.
- Who decides
- Comagine Health accepts the referral.
- Ask your social worker
- “Can you refer us to Alaska Medicaid case management, and ask them to start the single case agreement for the hospital we are being sent to?”
How to apply
First step: Call 888-578-2547 and ask for case management for a child with cancer.
- Call 907-770-7525 or 888-578-2547 and ask for case management for a child with cancer.
- Ask the case manager to chase the out-of-state agreement and the travel authorisation.
Official application / program page ↗
Where it starts: Call, or ask the oncology social worker to refer.
What to gather
- Your child's Alaska Medicaid details
- The name of the hospital you are being sent to
How long: The referring team can confirm receipt and assignment with Comagine. The state lists 888-578-2547; Comagine’s current contacts page lists 888-240-0437 for case management. The contractor confirms the correct intake line and urgent escalation; no assignment deadline or actual wait is established.
What a yes looks like
A named case manager with a direct number.
What a no looks like, and the next move
Ask the oncology social worker to refer again in writing. The Alaska State Ombudsman, on 907-269-5290, takes complaints about state services.
Watch out
- When Medicaid requires a single-case agreement, case-management referral precedes the receiving hospital’s request. A referral does not itself approve services or travel.
- The contract's start date is not published; check the name is still right when you call.
The numbers and the rules
The arcane layer, kept on purpose. Checked September 11, 2026.
What it is worth
A case manager through Alaska Medicaid for a child with cancer.
Covers: Case management for named conditions, cancer among them · Coordination of any required out-of-state single-case agreement after a case-management referral
What it costs the family: No charge under Alaska Medicaid.
The eligibility facts, as published
- Coverage
- Alaska Medicaid
- Condition
- cancer is a listed condition
The trap: When Medicaid requires a single-case agreement, case-management referral precedes the receiving hospital’s request. A referral does not itself approve services or travel.
Where I read this
- Medicaid case management services — Alaska Department of Health, read September 10, 2026
- Single case letter of agreement request — Alaska Department of Health, read September 10, 2026
- Alaska State Ombudsman — Office of the Alaska State Ombudsman (Alaska Legislature), read September 10, 2026