Written by a parent, not a doctor. Nothing here is medical advice.

Childhood Cancer Lantern
Search Saved

Connecticut program

Free rides to appointments

Free approved medical rides for HUSKY A, C or D and Covered Connecticut members without another way to travel.

What it is

Free approved medical rides for HUSKY A, C or D and Covered Connecticut members without another way to travel.

Frequent clinic visits can make transport difficult. The state ride broker checks coverage and whether another way to travel is available. Urgent and same-day requests use the same number.

Eligibility rules
  • The ordinary Medicaid ride benefit serves HUSKY A, C and D; Covered Connecticut is also included. HUSKY B does not have this ordinary Medicaid ride benefit.
  • The member must lack another way to reach covered medical care. Treatment approval, ride booking and travel-expense approval are separate decisions.
What you get
  • Free rides to covered appointments when the transport rules are met.
  • A 24-hour line for urgent and same-day ride requests.
What the help covers
  • For treatment far away, ask MTM before you travel whether it will pay for a parent to ride along, mileage, and any meals or lodging; each needs its own approval.
If you decide to apply
  1. Ask the ride broker at 1-855-478-7350 to arrange the appointment trip.
  2. Have the member card, clinic address, appointment time and any travel needs ready.

Medical Transportation Management, the state's broker. 1-855-478-7350 · Official page ↗

After you apply
  • A confirmed ride includes a pickup arrangement. The complaint line is 1-866-436-0457.
  • Routine booking at 855-478-7350 runs Monday–Friday, 7 a.m.–6 p.m. Eastern. Urgent requests are taken 24 hours a day. A medically urgent request uses the urgent route rather than waiting for routine notice.
Good to know

Routine trips usually need two business days’ notice. Meals, lodging and an adult escort need a separate travel-cost decision for distant treatment.

Other details
  • Planned out-of-state treatment needs medical-plan review through 1-800-440-5071, option 2. Ride arrangements do not by themselves approve the treatment.
Official sources
Ask your social worker

“Could the ride service cover our clinic trips, including a parent traveling with our child? What are its limits, and could you help us arrange it if we qualify?”

Why I’m asking: I want transport costs and scheduling to stop getting in the way of appointments.

More background and detailed requirements
Additional program information and published rules

Who does what

The three parts, side by side. The agency decides; nobody on this page does.

You

Discuss the benefit and tradeoffs with the social worker. Ask the ride broker at 1-855-478-7350 to arrange the appointment trip. Have the member card, clinic address, appointment time and any travel needs ready.

Your social worker

The clinic can give you the full appointment list to book from.

The care team

Nothing.

Who decides
The broker confirms the trip and sends a vehicle.
Ask your social worker
“Could the ride service cover our clinic trips, including a parent traveling with our child? What are its limits, and could you help us arrange it if we qualify?”

How to apply

First step: Your social worker can help you discuss this route and prepare the request if it fits. Ask the ride broker at 1-855-478-7350 to arrange the appointment trip.

  1. Ask the ride broker at 1-855-478-7350 to arrange the appointment trip.
  2. Have the member card, clinic address, appointment time and any travel needs ready.
  3. Ask whether the trip needs separate approval for an escort, meals, lodging or other travel expenses.

Official application / program page ↗

Where it starts: MTM at 855-478-7350 handles routine booking Monday–Friday 7 a.m.–6 p.m. Eastern and urgent requests 24/7. Routine notice is two business days; complaints use 866-436-0457.

What to gather

  • The HUSKY card
  • The full list of appointments
  • The clinic address

How long: Two business days for a routine ride; urgent and same-day requests are taken 24 hours a day.

What a yes looks like

A confirmed pick-up time and a vehicle at the door.

What a no looks like, and the next move

Ask why, and use the complaints line on 1-866-436-0457.

Watch out

  • Routine trips generally need two business days of notice; urgent trips have a separate route.
  • Meals, lodging and escort costs require a specific decision rather than a blanket promise or exclusion.
  • Medical approval for out-of-state treatment does not by itself approve the ride or travel expenses.

Dates that change this

2026-09-11: MTM books at 855-478-7350 Monday–Friday 7 a.m.–6 p.m. Eastern. Urgent requests are taken 24/7; routine trips generally need two business days of notice. (not yet confirmed against the final rule)

The numbers and the rules

The arcane layer, kept on purpose. Checked September 11, 2026.

What it is worth

Free approved medical rides for HUSKY A, C or D and Covered Connecticut members who lack another way to travel.

  • $2 — Notice needed for a routine trip

Covers: Rides to medical appointments · Urgent and same-day rides on a 24-hour line

What it costs the family: Free.

The eligibility facts, as published

Age
any
Income
no separate income test
Insurance status condition
HUSKY A, C or D or Covered Connecticut, with no other way to reach covered medical care; not the ordinary HUSKY B benefit.
Residency
Connecticut
Processing standard
Routine booking generally needs two business days of notice; this is not an eligibility-decision or guaranteed pickup interval.

Decisions this site cannot make: The broker confirms the member has no other way to get there

Expect friction on: Routine trips need two business days' notice

The trap: Routine trips usually need two business days’ notice. Meals, lodging and an adult escort need a separate travel-cost decision for distant treatment.

Where I read this

← Back to your options