Wyoming program
Extra time before an electricity shutoff (Rocky Mountain Power)
Rocky Mountain Power gives some households extra days before a shutoff because of illness or disability.
What it is
Rocky Mountain Power gives some households extra days before a shutoff because of illness or disability.
A medical letter can create breathing room when a shutoff would affect a seriously ill household member. Rocky Mountain Power has its own rule for this. The electricity supplier and the medical paperwork decide which protection applies.
Who this can help
- This tariff applies to Rocky Mountain Power customers in Wyoming.
- The company confirms the illness or life-support certification required for your account and any payment agreement you must keep.
What you get
- A review of medical documentation under Rocky Mountain Power's shutoff rules.
- A written revised shutoff date and payment terms if the account qualifies.
What the help includes
- The supplier confirms the notice period and medical extension under its current filed tariff.
- The written account decision should identify the rule, revised shutoff date and payment obligations. Medical documentation does not erase arrears.
If you decide to apply
- Ask the electricity company which medical documents it needs, using your account number and shutoff notice.
- Ask the clinic to describe the illness and any equipment that needs power.
- If you choose to request protection, the social worker can help submit the documents and obtain the revised shutoff date in writing.
Rocky Mountain Power: medical certificate and bill assistance · Official page ↗
After you ask
- A written account update can show the revised shutoff date and payment arrangement.
- Energy assistance is a separate way to address the unpaid balance.
Good to know
Extra days do not erase the bill. Registration on a medical list alone does not guarantee continuous electricity.
Other details
- The Rocky Mountain Power tariff does not govern city utilities or rural cooperatives.
- Rocky Mountain Power’s tariff is specific to that supplier. A city utility, cooperative or other supplier may have different medical-notice and payment rules. The social worker can help confirm which rule governs your account, the required certification, the payment terms and the actual revised shutoff date.
Official sources
“Does our electricity company offer extra time because of our child's illness, and what would we still owe? Could you help the clinic prepare the right letter?”
Why I’m asking: I want to understand the protection on our own electricity account if a shutoff becomes a risk.
More background and detailed requirements
Additional program information and published rules
Who does what
The three parts, side by side. The agency decides; nobody on this page does.
You
Call the day the notice arrives and send the letter the same week.
Your social worker
The clinic writes the letter.
The care team
Names the illness and any equipment that needs power.
- Who decides
- The utility.
- Ask the agency
- “My child is in cancer treatment. What medical documentation will give us extra days on this notice, and can we set up a payment plan?”
How to apply
First step: Call the electricity company the day the notice arrives and ask what documentation buys extra days.
- Ring the company the day the notice arrives.
- Ask the clinic for a letter naming the illness and any equipment.
- Apply for energy assistance in the same week, because the extra days are only breathing room.
Official application / program page ↗
Where it starts: Call the company the day the notice arrives and ask what documentation it needs.
What to gather
- The disconnection notice
- A letter from the clinic
- Your account number
How long: Same day, once the documentation arrives.
What a yes looks like
A new date on the account and a payment plan in writing.
What a no looks like, and the next move
If your supplier is a city utility or a co-operative, ask it for its own rule and ask about energy assistance.
Watch out
- This is one company's tariff, not a Wyoming law; ask your own supplier what it does.
- Being on a medical list does not on its own keep the power on.
- The thirty-day route needs a payment agreement you keep to.
The numbers and the rules
The arcane layer, kept on purpose. Checked September 11, 2026.
What it is worth
Fifteen extra days with illness documentation, thirty with a life-support statement and a payment agreement, on top of the seven-day notice.
- $15 — Extra days with health care documentation of serious illness or disability
- $30 — Extra days with a doctor's life-support statement and a kept payment agreement
Legal protection: Extra days before disconnection, on top of the ordinary seven-day notice, for a household with a seriously ill member
What it costs the family: None, but the bill still has to be paid.
The eligibility facts, as published
- Utility
- Rocky Mountain Power
- Documentation
- health care documentation of serious illness or disability, or a doctor's statement about life-support equipment
- Condition
- the thirty-day route also requires keeping to a deferred-payment agreement
The trap: This is one company's tariff, not a Wyoming law. If your electricity comes from a municipal utility or a rural co-operative, ask that supplier what its own rule is. Registering on a medical list does not by itself guarantee the power stays on.
Where I read this
- Wyoming Rule 10, Disconnection of Service — Rocky Mountain Power, read September 10, 2026
- Medical Certificate — Rocky Mountain Power, read September 10, 2026