American Cancer Society
24/7 Cancer Helpline · About this organization
What you get
Someone to talk to around the clock by phone, with weekday live chat for cancer information, emotional support, and local help.
How to start
Call the program to explain what you need and ask how to get help.
Good to know
- The helpline provides information and navigation, not direct financial aid or medical advice.
- The helpline offers information and emotional support, not money or medical advice.
The details, as published
A 24/7 phone helpline and weekday live chat connecting people with cancer, caregivers, and family members to information, support, and local programs.
What help you may get
Navigation Guides And Advocacy
Cancer information and resource navigation
Cancer information specialists provide guidance and referrals to patient-related programs and resources.
Noncash help · Per Event
Can cover
- information
- resource referrals
- The program is free to participating families.
Peer And Emotional Support
Compassionate listening
Cancer information specialists provide a compassionate ear; this is not licensed therapy.
Noncash help · Per Event
Can cover
- emotional support
- The program is free to participating families.
Check the main eligibility rules
Diagnosis
B-ALL is in scope. Pediatric B-ALL falls within the official childhood-cancer eligibility wording.
Age
The program does not publish an age limit.
Treatment status
Active Treatment, Maintenance Treatment, Post Treatment, Survivorship
Where you live and where your child is treated
Where your family lives
Residence coverage is not published clearly; confirm with the program.
Where your child is treated
Treatment-location rules are not published clearly; confirm with the program.
Where the service, camp, stay, or experience happens
- American Cancer Society live chat — Weekday live chat access.
How to get started
Does a social worker or care team need to start it? No. A required care-team start is not published; the family can use the available route below.
Who can start: Parent Or Guardian, Patient, Caregiver
Ways to apply or ask
- Phone · 1-800-227-2345 — Available any time, day or night.
- Web Form · Open form or page — Live chat weekdays 7:00 a.m.–6:30 p.m. Central Time.
Documents to prepare
The program does not publish a document checklist. Ask before gathering paperwork.
Availability and timing
| Program | Active |
|---|---|
| Applications | Open |
| Funding or space | Not Applicable |
| Application window | Not Published |
| Last checked | Aug 27, 2026 |
Limitations and things to confirm
- The helpline provides information and navigation, not direct financial aid or medical advice.
Official sources
Program details were last verified Aug 27, 2026. Availability can change, so check the official program before applying.
- Road To Recovery · checked Aug 27, 2026