Idaho Department of Health and Welfare
Non-Emergency Medical Transportation · About this organization
What you get
Rides to covered medical appointments, or $0.30 a mile for approved travel in your own vehicle.
How to start
Call MTM Health or use MTM Link at least two business days before the appointment with member and trip details; request mileage approval before driving.
Good to know
- Minor riders must follow adult-attendant, parental-consent, car-seat, and under-14 exemption rules.
- Mileage reimbursement rules, submission deadlines, and any trip-specific ancillary assistance should be confirmed before travel.
The details, as published
Idaho Medicaid Non-Emergency Medical Transportation arranges rides for Medicaid members who are traveling to a covered medical service and have no other way to get there. A child with B-ALL can use the benefit for covered oncology appointments when the Medicaid, appointment, transportation-need, and trip-authorization rules are met. The program also offers gas-mileage reimbursement, currently stated as $0.30 per mile, when a member or family has a vehicle, and recurring trips may be scheduled for up to six months. A member or caregiver can call MTM Health or use MTM Link, normally at least two business days before the appointment, with exceptions for urgent trips and hospital discharges.
What help you may get
Travel And Transportation
Non-Emergency Medical Transportation — travel and transportation
Idaho Medicaid Non-Emergency Medical Transportation arranges rides for Medicaid members who are traveling to a covered medical service and have no other way to get there. A child with B-ALL can use the benefit for covered oncology appointments when the Medicaid, appointment, transportation-need, and trip-authorization rules are met. The program also offers gas-mileage reimbursement, currently stated as $0.30 per mile, when a member or family has a vehicle, and recurring trips may be scheduled for up to six months. A member or caregiver can call MTM Health or use MTM Link, normally at least two business days before the appointment, with exceptions for urgent trips and hospital discharges.
Amount not published · Per Trip
Can cover
- Gas-mileage reimbursement when the member, family, or other approved driver uses a vehicle
- Recurring ride scheduling for qualifying repeated appointments
- Scheduled non-emergency ride to and from a Medicaid-covered medical appointment
- Urgent non-emergency trips and hospital-discharge trips
Does not cover
- A more expensive or distant transportation option when a suitable lower-cost mode and closer Medicaid provider are available
- Emergency ambulance transportation
- Trips to services that are not covered by Idaho Medicaid
- Trips when the member has another available way to reach the appointment
- The current Idaho MTM medical-facility FAQ states gas-mileage reimbursement of $0.30 per mile; no universal ride value or reimbursement maximum is published.
- Transportation is authorized by trip; recurring trips may be scheduled for up to six months at a time.
Check the main eligibility rules
Diagnosis
B-ALL is in scope. Idaho Medicaid NEMT is available across ages for covered Medicaid services, and the official broker publishes specific rules for child riders; covered pediatric B-ALL appointments fall within the program's medical-trip scope.
Age
The program does not publish an age limit.
- NEMT is not limited to children and publishes no overall age boundary; the official Idaho pages separately publish minor-rider rules for ages under 14 and 14–17.
Treatment status
Active Treatment
- A provider must complete a Level of Need assessment if the member cannot use public transportation or mileage reimbursement and needs another mode.
- The appointment must be for a Medicaid-covered service.
- Active Idaho Medicaid eligibility is required.
- Active Idaho Medicaid enrollment is required; Medicaid income rules vary by the member's eligibility category and are not reduced to a single NEMT income threshold.
- NEMT requires lack of another available transportation method, not a separate financial-need test.
Where you live and where your child is treated
Where your family lives
You must live in: ID.
- The patient must be an eligible Idaho Medicaid member.
Where your child is treated
Treatment must be connected to: MTM reviews requests using the least expensive suitable transportation and the closest available Medicaid provider for the service.; The trip must be to a Medicaid-covered healthcare service..
- MTM reviews requests using the least expensive suitable transportation and the closest available Medicaid provider for the service.
- The trip must be to a Medicaid-covered healthcare service.
How to get started
Does a social worker or care team need to start it? No. A required care-team start is not published; the family can use the available route below.
Who can start: Caregiver, Healthcare Team, Hospital Representative, Parent Or Guardian, Patient
- Ask about mileage reimbursement before the trip if a family member or other driver will use a vehicle.
- Ask the healthcare provider to complete a Level of Need form when a transportation mode beyond public transit or mileage reimbursement is medically needed.
- Call MTM Health or use MTM Link at least two business days before a normal appointment and provide the member and trip details.
- Confirm active Idaho Medicaid coverage and that the appointment is for a Medicaid-covered service.
- Confirm that the member has no other available transportation to the appointment.
- Submit parental consent and, for a child under 14 riding alone, request the additional Idaho Department of Health and Welfare exemption.
Ways to apply or ask
- Online Portal · Open form or page
- Online Portal · Open form or page
- Phone · 1-877-503-1261 — Call MTM Health to schedule a ride, ask about mileage reimbursement, report a late ride, or request a minor-rider exemption.
Documents to prepare
- Appointment date, time, provider, service, and pickup and destination details
- Idaho Medicaid member information
- Mileage Reimbursement Trip Log or MTM Link trip verification when reimbursement is requested
- Parental Consent Form and approved exemption when a child under 14 will ride alone
- Parental Consent Form when a child age 14–17 will ride alone
- Provider-completed Level of Need form when a higher transportation mode is requested
- A will-call return may be used when the appointment end time is unknown; MTM dispatches the return after the member calls.
- Mileage reimbursement is requested through MTM using the trip log or MTM Link process.
- MTM Health schedules an approved ride with a network transportation provider.
Availability and timing
| Program | Active |
|---|---|
| Applications | Open |
| Funding or space | Not Published |
| Application window | Not Applicable |
| Last checked | Aug 23, 2026 |
- Current state and contracted-broker pages publish active ride-scheduling, portal, reimbursement, and complaint pathways.
- Ride scheduling is available 24 hours a day, seven days a week; the broker's Idaho office lists weekday business hours.
- Normal requests should be made at least two business days before the appointment; urgent trips and hospital discharges may be scheduled at any time.
- Two business days is the published normal minimum to guarantee accommodation; allow more time for minor-rider exemptions or higher-mode review.
Limitations and things to confirm
- Mileage reimbursement rules, submission deadlines, and any trip-specific ancillary assistance should be confirmed before travel.
- Minor riders must follow adult-attendant, parental-consent, car-seat, and under-14 exemption rules.
- MTM applies least-cost and closest-available-provider rules and may require a provider Level of Need form for a different transportation mode.
- NEMT is not emergency transportation.
- Normal trips require at least two business days' notice to guarantee accommodation.
- The patient must have active Idaho Medicaid coverage, the trip must be for a covered service, and the member must lack another available ride.
- Are parking, meals, lodging, tolls, or attendant wages available for a particular long-distance pediatric oncology trip?
- How long does review of a Level of Need form or under-14 solo-rider exemption take?
- Must a long-distance oncology provider receive prior approval when it is not the closest available Medicaid provider?
- What documentation does MTM require to prove that no other transportation is available?
- What mileage-reimbursement submission deadline and proof requirements apply on the trip date?
- What urgent-trip situations are accepted beyond hospital discharge?
- Which drivers are eligible for mileage reimbursement, and how and when is payment issued?
Official sources
Program details were last verified Aug 23, 2026. Availability can change, so check the official program before applying.
- Health, Behavioral Health and Substance Use Disorder — Idaho Department of Health and Welfare · checked Aug 23, 2026
- About Non-Emergency Medical Transportation (NEMT) — Idaho Department of Health and Welfare · checked Aug 23, 2026
- Idaho Medical Facilities — MTM Health · checked Aug 23, 2026
- Idaho Members — MTM Health · checked Aug 23, 2026
- Idaho Non-Emergency Medical Transportation — MTM Health · checked Aug 23, 2026