Written by a parent, not a doctor. Nothing here is medical advice.
Support organization
New York’s Home Energy Fair Practices Act medical-emergency rule can prevent a residential gas, electric, or steam shutoff when a physician or local board of health certifies that loss of service would aggravate a medical emergency. The initial protection lasts 30 days and may be renewed with medical-duration information plus proof that the customer cannot pay; chronic conditions and life-support equipment have additional continuation rules. The customer first notifies the utility, follows with written medical certification within five business days, and can contact the Public Service Commission emergency hotline if help is needed.
Provides the family assistance described in the organization's verified program pages.
New York’s Home Energy Fair Practices Act medical-emergency rule can prevent a residential gas, electric, or steam shutoff when a physician or local board of health certifies that loss of service would aggravate a medical emergency. The.
Internet plans capped at $15 a month for 25 Mbps or $20 a month for 200 Mbps, depending on the provider.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
Extra utility credits intended to keep electricity costs within 6% of household income after certain heat-pump upgrades.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
A utility discount through a two-year pilot for households outside the usual assistance program. The amount is not published. Ask.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
Protection against nonpayment utility shutoffs during extreme heat.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
Extra review before heat-related shutoffs during cold weather, plus holiday pauses on nonpayment shutoffs.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
Help arranging payments on overdue utility bills, spreading costs, or changing a due date.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
Extra contact, payment arrangements, and delayed utility shutoff procedures for households with additional needs.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
Help with continued residential electric service, continued residential gas service and continued residential steam service.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: Yes
Up to $9.25 a month off one phone, internet, or bundled service.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
A billing-adjustment check for customers who received the settlement letter. The amount is not published. Ask.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
A monthly gas or electricity discount intended to limit energy bills to 6% of household income.
Helps with: Household Bills And Cash Assistance
Where: NY
Care team must start: No
Help investigating whether your meter is charging you for electricity used outside your home.
Helps with: Navigation Guides And Advocacy
Where: NY
Care team must start: No
Help investigating utility billing or service complaints, including urgent shutoff problems and appeals.
Helps with: Navigation Guides And Advocacy
Where: NY
Care team must start: No
Guide
New York DPS/PSC resource: Additional Utility Grant Programs directory. Third-party utility grants remain externally administered and require direct current verification.
Topics: affordability, consumer assistance, outage planning, utility rights
Guide
New York DPS/PSC resource: Broadband availability and affordability map. Third-party utility grants remain externally administered and require direct current verification.
Topics: affordability, consumer assistance, outage planning, utility rights
Guide
New York DPS/PSC resource: Consumer Assistance Programs 2025–26. Third-party utility grants remain externally administered and require direct current verification.
Topics: affordability, consumer assistance, outage planning, utility rights
Guide
New York DPS/PSC resource: DPS language access and translated publications. Third-party utility grants remain externally administered and require direct current verification.
Topics: affordability, consumer assistance, outage planning, utility rights
Guide
New York DPS/PSC resource: HEFPA residential customer rights and forms. Third-party utility grants remain externally administered and require direct current verification.
Topics: affordability, consumer assistance, outage planning, utility rights
Guide
New York DPS/PSC resource: Utility interruptions and special-needs planning guide. Third-party utility grants remain externally administered and require direct current verification.
Topics: affordability, consumer assistance, outage planning, utility rights
Organization details were last verified Aug 24, 2026. Program availability can change.
