Get ready to call
Iowa Health and Human Services
Medical Transportation / Non-Emergency Medical Transportation
What you get
Free rides or approved mileage reimbursement for covered medical care, with meal or lodging reimbursement for some longer trips. Open now.
- Who starts it
- You, by phone
- How it’s sent
- A phone call to 877-271-4819
- Your time
- A phone call
- Last checked
- Aug 27, 2026
Before you start, check you fit
- For trips beyond 50 miles, request meal or lodging help before the appointment.
- Advance scheduling and trip authorization apply.
- Full-benefit Iowa Medicaid is required.
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What to sayShort is fine. They will ask for what they need.
Hi, my name is [your name]. My child is being treated for cancer at [hospital]. I’m calling about Medical Transportation / Non-Emergency Medical Transportation from Iowa Health and Human Services. We’re hoping for free rides or approved mileage reimbursement for covered medical care, with meal or lodging reimbursement for some longer trips. [child’s name] was diagnosed on [diagnosis date]. What do you need from me, and what happens next?
Copying is the only thing this page does with your text. Nothing is saved.Phone number and hours ↗ Checked Aug 27, 2026Have by the phone
- Your child’s diagnosis and the date.
- The hospital’s name and your social worker’s name.
What they’ll send next
- Call the broker to cancel if plans change; ask before the appointment about mileage, meal, or lodging reimbursement when applicable.
After the call
Call the broker to cancel if plans change; ask before the appointment about mileage, meal, or lodging reimbursement when applicable. If you have not heard back in two weeks, write and ask whether it arrived.