Get ready to call
Washington State Health Care Authority
Transportation Services (Nonemergency)
What you get
Transportation to covered medical care, including bus, taxi, accessible van, flight, gas voucher, ferry, or mileage reimbursement. Open now.
- Who starts it
- You, by phone
- How it’s sent
- A phone call
- Your time
- A phone call
- Last checked
- Aug 27, 2026
Before you start, check you fit
- Your child is 18 or under.
- Current Apple Health or another state medical-assistance program with a transportation benefit is required.
- Out-of-community treatment travel requires broker approval.
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What to sayShort is fine. They will ask for what they need.
Hi, my name is [your name]. My child is being treated for cancer at [hospital]. I’m calling about Transportation Services (Nonemergency) from Washington State Health Care Authority. We’re hoping for transportation to covered medical care, including bus, taxi, accessible van, flight, gas voucher, ferry, or mileage reimbursement. [child’s name] was diagnosed on [diagnosis date]. What do you need from me, and what happens next?
Copying is the only thing this page does with your text. Nothing is saved.Have by the phone
- Your child’s diagnosis and the date.
- The hospital’s name and your social worker’s name.
What they’ll send next
- Confirm the approved mode, pickup or reimbursement instructions, and any follow-up deadline.
After the call
Call 7–14 days before the appointment when possible; a request made less than two business days ahead may not be schedulable. If you have not heard back by then, write and ask.