Washington State Health Care Authority
Transportation Services (Nonemergency) · About this organization
What you get
Transportation to covered medical care, including bus, taxi, accessible van, flight, gas voucher, ferry, or mileage reimbursement.
How to start
Find your county broker in the directory and call 7–14 days before your appointment. Have your ProviderOne card, pickup address and appointment details ready.
Good to know
- Current Apple Health or another state medical-assistance program with a transportation benefit is required.
- Out-of-community treatment travel requires broker approval.
The details, as published
Washington's Health Care Authority uses county transportation brokers to arrange nonemergency travel for clients with Apple Health or another state medical-assistance program that includes transportation. The client must have a current ProviderOne services card, have no other way to reach the appointment, and be traveling to a service covered by the client's program. Available modes commonly include public bus, taxi, wheelchair van, airplane, gas vouchers, ferry tickets, and vehicle-mileage reimbursement. Contact the broker for the client's county 7–14 days before the appointment when possible; travel outside the local community requires broker approval, and a request made less than two business days ahead may not be schedulable.
What help you may get
Travel And Transportation
Transportation Services (Nonemergency) — travel and transportation
Washington's Health Care Authority uses county transportation brokers to arrange nonemergency travel for clients with Apple Health or another state medical-assistance program that includes transportation. The client must have a current ProviderOne services card, have no other way to reach the appointment, and be traveling to a service covered by the client's program. Available modes commonly include public bus, taxi, wheelchair van, airplane, gas vouchers, ferry tickets, and vehicle-mileage reimbursement. Contact the broker for the client's county 7–14 days before the appointment when possible; travel outside the local community requires broker approval, and a request made less than two business days ahead may not be schedulable.
Noncash help · Per Trip
Can cover
- Airplane transportation
- Ferry tickets
- Gas vouchers
- Public bus transportation
- Taxi transportation
- Vehicle-mileage reimbursement
- Wheelchair van transportation
Does not cover
- Out-of-community travel that the broker does not approve
- Trips to services not covered by the client's Apple Health program
- Trips when the client has another way to reach the appointment
- The program arranges or pays for approved transportation rather than publishing a cash-grant amount; the client page does not state mileage rates or voucher values.
- Each requested trip must be connected to a covered appointment and meet the transportation rules.
Check the main eligibility rules
Diagnosis
B-ALL is in scope. The program serves eligible Apple Health clients traveling to covered medical services without a cancer-specific restriction; covered pediatric B-ALL treatment can be a qualifying destination.
Age
Age 0 to age 18, measured at application.
- The transportation page publishes no age restriction; Washington Apple Health has coverage pathways for children age 18 or younger.
Treatment status
No specific treatment status is published.
- Out-of-community transportation requires broker approval.
- The appointment must be covered by the client's Apple Health program.
- The family must provide the health-care provider's name and phone number, appointment date and time, and type of health-care appointment.
- A current ProviderOne services card is required.
- Current Apple Health enrollment or another state-funded medical-assistance program that includes a transportation benefit is required.
- The transportation benefit has no separate published income limit; financial eligibility varies under the client's underlying Apple Health or state medical-assistance coverage group.
- The client must lack another way to reach the appointment, but the transportation page does not define this as a household income or asset test.
Where you live and where your child is treated
Where your family lives
You must live in: WA.
- The client must have current Apple Health or another Washington state medical-assistance program that includes a transportation benefit and must present a current ProviderOne services card.
Where your child is treated
Treatment must be connected to: The destination must provide a health-care service covered by the client's Apple Health program.; Transportation to a provider outside the client's local community requires broker approval..
- The destination must provide a health-care service covered by the client's Apple Health program.
- Transportation to a provider outside the client's local community requires broker approval.
How to get started
Does a social worker or care team need to start it? No. A required care-team start is not published; the family can use the available route below.
Who can start: Caregiver, Parent Or Guardian, Patient
- Call the broker, preferably 7–14 days before the health-care appointment.
- Find the transportation broker for the client's county in the official directory.
- Follow the broker's instructions for the approved ride, voucher, ticket, or mileage reimbursement.
- Provide the current ProviderOne services card, complete pickup address, provider name and phone, exact appointment date and time, appointment type, and return time if known.
- Request broker approval when the provider is outside the local community.
Ways to apply or ask
- Online Portal · Open form or page
Documents to prepare
- Current ProviderOne services card
- Depending on the approved mode, the program may book travel, provide a gas voucher or ferry ticket, or reimburse vehicle mileage.
- The transportation broker determines and arranges the most appropriate approved transportation.
Availability and timing
| Program | Active |
|---|---|
| Applications | Open |
| Funding or space | Available |
| Application window | Not Applicable |
| Last checked | Aug 23, 2026 |
- Individual trips remain subject to program coverage, lack of other transportation, scheduling, and broker approval.
- The current HCA client page presents the transportation benefit and all county brokers as active.
- Requests are made for specific covered health-care appointments.
- HCA recommends contacting the broker at least 7–14 days before the appointment.
- If transportation is requested less than two business days before the appointment, the broker may not be able to schedule it.
Limitations and things to confirm
- A request made less than two business days before an appointment may not be schedulable.
- Current Apple Health or another state medical-assistance program with a transportation benefit is required.
- Mileage rates, gas-voucher values, accompanying-person rules, and appeal procedures are not published on the reviewed client page.
- Out-of-community treatment travel requires broker approval.
- The client must have no other way to reach a covered health-care appointment.
- The county broker chooses the approved transportation mode.
- Does the child's exact Apple Health benefit package include nonemergency transportation for the planned oncology service, and which mode or related-service branches should consolidate into this umbrella NEMT record?
- How are urgent oncology appointments requested when fewer than two business days' notice is possible?
- What appeal or reconsideration process applies if the broker denies a trip or transportation mode?
- What documentation is required for gas vouchers, mileage reimbursement, air travel, or out-of-community treatment?
- What mileage rate, voucher value, reimbursement timing, and trip limits currently apply?
- Which mode will the county broker authorize, and may a parent, caregiver, or sibling travel with the child?
Official sources
Program details were last verified Aug 23, 2026. Availability can change, so check the official program before applying.
- Transportation services (nonemergency) — Washington State Health Care Authority · checked Aug 23, 2026
- Health care for children — Washington State Health Care Authority · checked Aug 23, 2026
- Transportation services (nonemergency) — Program Information for Providers · checked Aug 23, 2026
- Scope of care — Washington State Health Care Authority · checked Aug 23, 2026