Written by a parent, not a doctor. Nothing here is medical advice.

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Florida Agency for Health Care Administration

SMMC Managed-Care Non-Emergency Transportation · About this organization

What you get

Help with medically necessary non-emergency transportation to a medicaid-compensable service and transportation for a personal-care attendant or escort when required.

How to start

Phone the current plan transportation vendor and give appointment details.

Good to know

  • The recipient must have no other means of transportation.
  • The trip must be medically necessary and to a Medicaid-compensable service.

The details, as published

B-ALL is in scope Not Published

All Florida SMMC MMA and LTC plans cover medically necessary transportation to Medicaid-compensable services for an eligible member who has no other transportation, with a personal-care attendant or escort when required. Families schedule through the current health-plan vendor; contacts vary by plan, and UnitedHealthcare changed to MTM on March 1, 2026 while the CMS Plan remains with MTM through its October operator change. Lead time, trip limits, documentation, mileage, escorts, out-of-state travel, and distance rules are plan- or vendor-specific.

Go to the official program ↗

What help you may get

Travel And Transportation

SMMC Managed-Care Non-Emergency Transportation — travel and transportation

All Florida SMMC MMA and LTC plans cover medically necessary transportation to Medicaid-compensable services for an eligible member who has no other transportation, with a personal-care attendant or escort when required. Families schedule through the current health-plan vendor; contacts vary by plan, and UnitedHealthcare changed to MTM on March 1, 2026 while the CMS Plan remains with MTM through its October operator change. Lead time, trip limits, documentation, mileage, escorts, out-of-state travel, and distance rules are plan- or vendor-specific.

Noncash help · Per Trip

Can cover

  • Medically necessary non-emergency transportation to a Medicaid-compensable service
  • Transportation for a personal-care attendant or escort when required

Does not cover

  • Transportation to a service that is not Medicaid compensable
  • Transportation when another means of transportation is available
  • No member mileage-reimbursement rate or trip value is published on the reviewed current pages.
  • The public pages describe a Medicaid transportation service, not a cash award to the family.
  • Each trip must meet the program's medical-necessity, Medicaid-service, and no-other-transportation requirements; no public trip limit is stated.

Check the main eligibility rules

Diagnosis

B-ALL is in scope. The service is available to Medicaid-eligible recipients without a diagnosis restriction when transportation is medically necessary and is to a Medicaid-compensable service; covered pediatric B-ALL care can meet that rule.

Age

The program does not publish an age limit.

  • The official page applies to all Medicaid-eligible recipients and does not publish a separate age limit; children ages 0-18 overlap the covered recipient population.

Treatment status

Active Treatment

  • A provider must verify the patient or diagnosis.
  • The destination service must be compensable by Florida Medicaid.
  • The transportation must be medically necessary.
  • The child must be eligible for Florida Medicaid.
  • The transportation service requires Florida Medicaid eligibility; the NEMT pages do not publish the underlying Medicaid financial rules.
  • The recipient must have no other means of transportation available.

Where you live and where your child is treated

Where your family lives

You must live in: FL.

  • The rider must be eligible for Florida Medicaid.

Where your child is treated

Treatment must be connected to: Transportation must be to a Medicaid-compensable service..

  • Transportation must be to a Medicaid-compensable service.

How to get started

Get ready to apply

Does a social worker or care team need to start it? No. A required care-team start is not published; the family can use the available route below.

Who can start: Caregiver, Parent Or Guardian, Patient

  1. Ask the vendor what medical-necessity confirmation, appointment information, advance notice, and escort authorization are required for the trip.
  2. Call the current plan transportation vendor and provide appointment details.
  3. Check the member card and current plan contact list.
  4. Confirm that the child has active Florida Medicaid and that the destination service is Medicaid compensable.
  5. Determine whether the child is enrolled in a managed-care plan or receives services outside managed care.
  6. For a recipient not required to enroll in managed care, contact the applicable fee-for-service vendor listed on AHCA's NEMT waiver page.
  7. For managed care, use AHCA's plan NEMT contact sheet to call the plan's transportation vendor.
  8. Use the plan or Medicaid Helpline for denied, late, or uncertain rides.

Ways to apply or ask

Documents to prepare

The program does not publish a document checklist. Ask before gathering paperwork.

  • The managed-care plan or fee-for-service vendor arranges the transportation service after confirming applicable requirements.
  • The reviewed public pages do not describe direct payment or reimbursement to the family.

Availability and timing

ProgramActive
ApplicationsNot Published
Funding or spaceNot Published
Application windowNot Applicable
Last checkedAug 24, 2026
  • AHCA publishes current managed-care plan vendor contacts and fee-for-service vendor contacts.
  • The current AHCA service page states that all Medicaid-eligible recipients with no other means of transportation may receive NEMT services.
  • The fee-for-service NEMT waiver renewal is effective from 2025-07-01 through 2027-06-30.
  • Transportation is arranged around a Medicaid-compensable service; the reviewed current pages do not publish fixed intake dates.
  • The reviewed current official pages do not publish a statewide scheduling lead time; families should ask the assigned vendor.

Limitations and things to confirm

  • The child must be eligible for Florida Medicaid.
  • The recipient must have no other means of transportation.
  • The reviewed public pages do not publish trip limits, scheduling lead time, required documents, or member mileage-reimbursement rules.
  • The trip must be medically necessary and to a Medicaid-compensable service.
  • Transportation arrangements and contacts depend on the child's Medicaid plan or fee-for-service status.
  • Which current vendor, lead time, trip, document, mileage, escort, out-of-state, and distance rules apply to the member?

Official sources

Program details were last verified Aug 24, 2026. Availability can change, so check the official program before applying.

Official program