Hawaii Department of Health, Children with Special Health Needs Branch
Specialty Support Program Care Coordination · About this organization
What you get
B-ALL is conditionally in scope only when all criteria are met; no oncology clinic is promised. The amount isn't published. Ask.
How to start
Fill in the referral form. Have proof of income ready.
Good to know
- B-ALL is not explicitly named and must satisfy the general chronic-condition and specialist-care rules.
- The program does not pay old medical bills or reimburse parents directly.
The details, as published
SSP provides no-cost care coordination for a Hawaii resident under age 21 whose health condition will or may last at least one year and who is under a medical specialist’s care. Services include assessment, planning, coordination, follow-up, referrals, advocacy, social-work support, condition-based nutrition consultation, hearing or vision support, transition planning, and varying neighbor-island specialty clinics. B-ALL is conditionally in scope only when all criteria are met; no oncology clinic is promised.
What help you may get
Medical And Insurance Costs
Specialty Support Program Care Coordination — medical and insurance costs
SSP provides no-cost care coordination for a Hawaii resident under age 21 whose health condition will or may last at least one year and who is under a medical specialist’s care. Services include assessment, planning, coordination, follow-up, referrals, advocacy, social-work support, condition-based nutrition consultation, hearing or vision support, transition planning, and varying neighbor-island specialty clinics. B-ALL is conditionally in scope only when all criteria are met; no oncology clinic is promised.
Amount not published
Can cover
- Advocacy, periodic assessment, service planning, coordination, and follow-up
- Care coordination with doctors and other providers
- Information and referrals for community services, health insurance, and other resources
- Limited preauthorized outpatient medical services related to the child's condition for financially eligible families
- Neighbor-island specialty clinics that vary by island
- Nutrition consultation based on diagnosis and need
Does not cover
- Mental-health services, developmental therapies, or respite services through the limited financial-assistance benefit
- Unpaid or retroactive medical bills
- Well-child care, routine immunizations, or infant formula
- Core coordination and navigation services are provided at no cost to families.
- No dollar maximum is published for limited financial assistance.
Navigation Guides And Advocacy
Specialty Support Program Care Coordination — navigation guides and advocacy
SSP provides no-cost care coordination for a Hawaii resident under age 21 whose health condition will or may last at least one year and who is under a medical specialist’s care. Services include assessment, planning, coordination, follow-up, referrals, advocacy, social-work support, condition-based nutrition consultation, hearing or vision support, transition planning, and varying neighbor-island specialty clinics. B-ALL is conditionally in scope only when all criteria are met; no oncology clinic is promised.
Amount not published
Can cover
- Advocacy, periodic assessment, service planning, coordination, and follow-up
- Care coordination with doctors and other providers
- Information and referrals for community services, health insurance, and other resources
- Limited preauthorized outpatient medical services related to the child's condition for financially eligible families
- Neighbor-island specialty clinics that vary by island
- Nutrition consultation based on diagnosis and need
Does not cover
- Mental-health services, developmental therapies, or respite services through the limited financial-assistance benefit
- Unpaid or retroactive medical bills
- Well-child care, routine immunizations, or infant formula
- Core coordination and navigation services are provided at no cost to families.
- No dollar maximum is published for limited financial assistance.
Peer And Emotional Support
Specialty Support Program Care Coordination — peer and emotional support
SSP provides no-cost care coordination for a Hawaii resident under age 21 whose health condition will or may last at least one year and who is under a medical specialist’s care. Services include assessment, planning, coordination, follow-up, referrals, advocacy, social-work support, condition-based nutrition consultation, hearing or vision support, transition planning, and varying neighbor-island specialty clinics. B-ALL is conditionally in scope only when all criteria are met; no oncology clinic is promised.
Amount not published
Can cover
- Advocacy, periodic assessment, service planning, coordination, and follow-up
- Care coordination with doctors and other providers
- Information and referrals for community services, health insurance, and other resources
- Limited preauthorized outpatient medical services related to the child's condition for financially eligible families
- Neighbor-island specialty clinics that vary by island
- Nutrition consultation based on diagnosis and need
Does not cover
- Mental-health services, developmental therapies, or respite services through the limited financial-assistance benefit
- Unpaid or retroactive medical bills
- Well-child care, routine immunizations, or infant formula
- Core coordination and navigation services are provided at no cost to families.
- No dollar maximum is published for limited financial assistance.
School And Learning
Specialty Support Program Care Coordination — school and learning
SSP provides no-cost care coordination for a Hawaii resident under age 21 whose health condition will or may last at least one year and who is under a medical specialist’s care. Services include assessment, planning, coordination, follow-up, referrals, advocacy, social-work support, condition-based nutrition consultation, hearing or vision support, transition planning, and varying neighbor-island specialty clinics. B-ALL is conditionally in scope only when all criteria are met; no oncology clinic is promised.
Amount not published
Can cover
- Advocacy, periodic assessment, service planning, coordination, and follow-up
- Care coordination with doctors and other providers
- Information and referrals for community services, health insurance, and other resources
- Limited preauthorized outpatient medical services related to the child's condition for financially eligible families
- Neighbor-island specialty clinics that vary by island
- Nutrition consultation based on diagnosis and need
Does not cover
- Mental-health services, developmental therapies, or respite services through the limited financial-assistance benefit
- Unpaid or retroactive medical bills
- Well-child care, routine immunizations, or infant formula
- Core coordination and navigation services are provided at no cost to families.
- No dollar maximum is published for limited financial assistance.
Why this may help
School And Learning: Assessment, planning, and referrals help you find services for your child's development and needs.
Check the main eligibility rules
Diagnosis
B-ALL is in scope. The program serves Hawaii residents under 21 with a condition lasting or potentially lasting at least one year who are under specialist care; pediatric B-ALL under oncology care is within that published condition scope.
Age
Age 0 to age 20, measured at application.
- The 2026 program material says the child or youth must be under age 21.
Treatment status
No specific treatment status is published.
- A provider must verify the patient or diagnosis.
- A provider receiving financial-assistance payment must accept program payment.
- The child or youth must be under the care of a medical specialist.
- For limited financial assistance, the child must not be eligible for other assistance such as CHIP or QUEST Integration/Med-QUEST.
- Insurance is used first for limited financial assistance.
- There is no insurance rule for no-cost Specialty Support Program services.
Financial need is required.
- Gross monthly or annual household income; add $19,008 annually or $1,584 monthly for each person over eight.
- The table applies only when limited financial assistance for medical services is requested.
- There is no income criterion for no-cost case management, care coordination, referrals, or neighbor-island clinics.
- Financial assistance depends on available program funds.
- Limited financial assistance requires household-income documentation.
- Payment is made to the provider, not to the family.
- The child must not be eligible for CHIP, QUEST Integration/Med-QUEST, or another assistance program for the requested service.
Where you live and where your child is treated
Where your family lives
You must live in: East Hawaii; Kauai County; Maui County; Oahu; West Hawaii.
- The child or youth must reside in Hawaii.
Where your child is treated
No treatment-location restriction is published.
How to get started
Does a social worker or care team need to start it? No. A required care-team start is not published; the family can use the available route below.
Who can start: Caregiver, Healthcare Team, Parent Or Guardian
- Call a local office, complete the online application, or submit the referral form with parent or guardian consent.
- Confirm Hawaii residence, age under 21, a condition lasting or potentially lasting at least one year, and specialist care.
- If requesting financial assistance, provide household-income documentation and information showing that other assistance such as CHIP or QUEST is unavailable.
- Obtain program preauthorization before the outpatient medical service and use a provider willing to accept program payment.
- Provide diagnosis, provider, insurance, and available medical information for intake.
- SSP confirms the child’s age, Hawaii residence, chronic-condition duration, and specialist-care criteria.
- Submit the live SSP referral form, current PDF, or contact a local SSP office.
Ways to apply or ask
- Online Portal · Open form or page
- Online Portal · Open form or page
- Phone · 808-733-9055 — Families may call the Oahu office; the official program page lists separate Kauai, Maui, East Hawaii, and West Hawaii office numbers.
Documents to prepare
- Child or youth identity, birthdate, residence, and contact information
- Health-insurance information
- Household-income documentation when limited financial assistance is requested
- Information showing ineligibility for other assistance when financial help is requested
- Medical documentation, if available
- Parent or guardian consent for a referral
- Suspected condition or diagnosis and specialist information
- For approved limited financial assistance, the program pays the participating provider rather than the parent.
- Program staff assess the family's needs and coordinate services.
Availability and timing
| Program | Active |
|---|---|
| Applications | Not Published |
| Funding or space | Not Published |
| Application window | Rolling |
| Last checked | Aug 24, 2026 |
- Do not describe intake as rolling because the official page does not use that wording.
- The current page provides an active online application and referral form without a seasonal deadline.
- Financially assisted medical services must be authorized before they are provided.
Limitations and things to confirm
- B-ALL is not explicitly named and must satisfy the general chronic-condition and specialist-care rules.
- Current pages conflict between under age 21 and age 0–21.
- Neighbor-island clinic specialties vary and oncology is not promised.
- Neighbor-island specialty clinics vary by island and do not specifically promise oncology clinics.
- The current public materials do not identify which pediatric oncology services are payable or publish an award ceiling.
- The financial-assistance component is secondary to insurance and other programs and depends on available funds.
- The program does not pay old medical bills or reimburse parents directly.
- Confirm age 21, B-ALL handling, intake timing, clinics, form privacy, and accommodations.
Official sources
Program details were last verified Aug 24, 2026. Availability can change, so check the official program before applying.
- Specialty Support Program Care Coordination · checked Aug 24, 2026
- Specialty Support Program Care Coordination · checked Aug 24, 2026
- Specialty Support Program Care Coordination · checked Aug 24, 2026
- Specialty Support Program Care Coordination · checked Aug 24, 2026
- Children with Special Health Needs Branch Specialty Support Program Brochure · checked Aug 23, 2026
- FAQs — Children with Special Health Needs Branch · checked Aug 23, 2026
- CYSHN Specialty Support Program Financial Eligibility Guidelines · checked Aug 23, 2026
- Specialty Support Program — Children with Special Health Needs Branch · checked Aug 23, 2026
- Specialty Support Program Referral Form · checked Aug 23, 2026