New York State Department of Health
Medicaid Non-Emergency Medical Transportation · About this organization
What you get
Free approved travel to covered medical care, by transit, taxi, accessible vehicle, ambulance, or mileage reimbursement.
How to start
Get in touch with Medical Answering Services before the appointment and ask what forms the trip needs.
Good to know
- Trips are scheduled year-round and require prior authorization.
- Each trip requires prior authorization.
The details, as published
New York Medicaid Non-Emergency Medical Transportation arranges prior-authorized travel to and from Medicaid-covered medical services at no cost to the enrolled member. Available modes include public transit, taxi or livery, ambulette, ambulance, and personal-vehicle mileage reimbursement, with the most medically appropriate and cost-effective mode used. Families schedule through Medical Answering Services before the appointment; travel outside the Common Medical Market Area and specialized vehicle modes require provider forms, and mileage claims must be submitted within 60 days.
What help you may get
Travel And Transportation
Medicaid Non-Emergency Medical Transportation — travel and transportation
New York Medicaid Non-Emergency Medical Transportation arranges prior-authorized travel to and from Medicaid-covered medical services at no cost to the enrolled member. Available modes include public transit, taxi or livery, ambulette, ambulance, and personal-vehicle mileage reimbursement, with the most medically appropriate and cost-effective mode used. Families schedule through Medical Answering Services before the appointment; travel outside the Common Medical Market Area and specialized vehicle modes require provider forms, and mileage claims must be submitted within 60 days.
Amount decided by the program · Per Trip
Can cover
- Ambulance when medically appropriate
- Ambulette
- Personal-vehicle mileage reimbursement
- Public transit
- Taxi or livery
Does not cover
- Personal-vehicle mileage for trips entirely within New York City’s five boroughs
- Trips to nonmedical destinations such as pharmacies, schools, gyms, or grocery stores
- Unapproved trips
- Authorized transportation is provided at no cost; the current personal-vehicle mileage rate is not stated on the reviewed member page.
- Each trip requires prior authorization.
Check the main eligibility rules
Diagnosis
B-ALL is in scope. The published program serves children with cancer or a broader medical category that includes pediatric B-ALL.
Age
The program does not publish an age limit.
- The Medicaid transportation benefit covers enrolled members without a separate age rule.
Treatment status
No specific treatment status is published.
- A provider must verify the patient or diagnosis.
- A provider must document need for a specialized mode on the 2015 Form.
- A referring provider must complete the 2020 Form for medically necessary care outside the Common Medical Market Area.
- Active New York Medicaid enrollment is required.
- No separate transportation income test applies after Medicaid enrollment.
Where you live and where your child is treated
Where your family lives
You must live in: NY.
- The traveler must be enrolled in New York Medicaid.
Where your child is treated
No treatment-location restriction is published.
How to get started
Does a social worker or care team need to start it? No. A required care-team start is not published; the family can use the available route below.
Who can start: Caregiver, Healthcare Team, Parent Or Guardian, Patient
- Confirm active Medicaid enrollment and a Medicaid-covered appointment.
- For approved mileage reimbursement, submit the reimbursement form within 60 days.
- Have the provider submit a 2015 or 2020 Form when required.
- Schedule through MAS before the appointment and request the appropriate mode.
Ways to apply or ask
- Online Portal · Open form or page
- Online Portal · Open form or page
- Phone · Open form or page · 1-866-932-7740 — Upstate contact center.
Documents to prepare
- 2015 medical-necessity form when a specialized transportation mode is needed
- 2020 form for out-of-area care when required
- Appointment and provider information
- Mileage reimbursement form for an approved personal-vehicle trip
- Approved mileage is reimbursed after a timely claim.
- MAS authorizes and arranges transportation.
Availability and timing
| Program | Active |
|---|---|
| Applications | Open |
| Funding or space | Available |
| Application window | Rolling |
| Last checked | Aug 24, 2026 |
- This is an active New York Medicaid benefit; each trip still requires authorization.
- Trips are scheduled year-round and require prior authorization.
- The overview advises at least 72 hours; the FAQ advises five days for some public-transit requests.
Limitations and things to confirm
- Active New York Medicaid enrollment and prior authorization are required.
- Nearest-appropriate-provider and Common Medical Market Area rules apply.
- Personal-vehicle mileage reimbursement is unavailable for trips entirely within NYC’s five boroughs.
- This is non-emergency transportation; emergencies use 911.
- What current meal, lodging, airfare, parking, and toll rules apply to long-distance treatment travel?
- What exact advance notice applies to the requested mode and county?
- What mileage-reimbursement rate is currently paid?
- Will MAS authorize the child’s oncology destination outside the Common Medical Market Area?
Official sources
Program details were last verified Aug 24, 2026. Availability can change, so check the official program before applying.
- Medicaid Transportation Enrollee FAQs · checked Aug 27, 2026
- Medicaid Transportation Enrollee FAQs · checked Aug 23, 2026
- Medicaid Transportation — New York State Department of Health · checked Aug 27, 2026
- Medicaid Transportation — New York State Department of Health · checked Aug 23, 2026